Special note regarding shipping delays.
Due to an unexpectedly large number of orders during our Warehouse Sale we are experiencing major delays on shipping.
Regarding Orders made during our Warehouse Sale: As of close of business Thursday the 30th of October we have only processed orders up to 4:20pm Thursday 16th October. Therefore there is a backlog of any orders made after this time. We assure you that our humble team are working around the clock to process orders as fast as we can to bring us up to date. We hope that the joys of such wonderful warehouse bargains will make your order worth the wait. We are including a little free shipping code in each order that is processed late as a token of our appreciation for your understanding.
Regarding orders made from October 28th onwards: We have a 2nd team starting to process orders on October 28th once we drop our new collection. Orders for our new collection will be processed immediately, though as we are anticipating a large number of orders once the new collection drops, we may also experience a backlog and slight delays.
If you decide that you want to cancel your order due to shipping delays, we will of course offer a full refund please email Meg at email@example.com
How fast will your order be processed?We’re very proud of how quickly we process the orders. If items are in stock your order will most likely be shipped the same day or the next business day. However to get orders out this quickly, it means we’re not able to make any amendments, including changing the billing/shipping address, item style/size or remove or add items from your order. Please note - During Spell Sale’s or New Collection drops shipping times can be delayed depending on how busy we are so please be patient during these times.
Where do we ship to?We ship WORLDWIDE. $10 flat rate Australia, $15 International. Free shipping for all orders over $150AU. If your country is not listed at the checkout, please email us and we will consider adding your country to the list.
Signature required:For tracking purposes a signature is required on delivery for domestic and international shipping. If no one is home during business hours your package may end up at your local post office. If delivery is attempted but you are not home you will receive an ‘attempted delivery slip’ in your letterbox and an ‘attempted delivery email’ giving you instructions on where to go and collect your package. To avoid a failed delivery attempt please use an address where someone can sign for your package during business hours, ie. a business address.
DOMESTIC SHIPPING (WITHIN AUSTRALIA) signature required – is $10 Express Post Australia Wide... Next day delivery within NSW, or 1-3 business days elsewhere within Australia). Please allow SPELL 1-5 business days to ship your order. You will receive an email from Australia Post letting you know that your order has shipped along with a Registered Post tracking number.
INTERNATIONAL SHIPPING* – Flat rate Australia Post Registered International Shipping $15.00AU. Delivery between 12-21 business days (shipping may take longer to some countries, so please be patient). Please allow SPELL 1-5 business days to ship your order/send your tracking number. You will receive an email from Australia Post letting you know that your order has shipped. For parcels going to USA, Singapore, NZ , Ireland or the United Kingdom FULL tracking is available here. For countries other than USA, Singapore, New Zealand, Ireland and United Kingdom there is only BASIC tracking available. Basic tracking means you can check if your parcel was lodged and when it has been delivered. Please do not contact us about your order unless it has been more than 21 business days since your order was lodged. Once an order has been shipped and tracking details emailed to you via Australia Post, SPELL is no longer responsible for goods shipped. Please check with your local post office if you experience problems during shipping.
INTERNATIONAL EXPRESS SHIPPING – If you need your parcel a little quicker we have an Express Shipping option for international orders which may take 3-7 Business days to reach you after we ship your order. (Depending on customs). Please allow SPELL 1-5 business days to ship your order/send your tracking number.
Unfortunately, due to carrier limitations we are currently unable to ship to the following countries/regions:• Indonesia
• Korea, People Democratic Republic of (North Korea)
Customs/Import Taxes for international customers:All international customers are responsible for the customs rates within their own country. For further information, please contact your local customs office. Spell will declare FULL $ value on international shipments and must include an invoice for customs should they require it. Unfortunately Spell CAN NOT put a lower value on the parcel.