WE OFFER FREE WORLDWIDE SHIPPING ON ALL ORDERS OVER $150
UPDATES TO INTERNATIONAL SHIPPING:
INTERNATIONAL REGISTERED POST
• $15AU Flat rate Australia Post Registered International Shipping.
• Delivery between 12-21 business days (shipping may take longer to some countries, so please be patient).
• Please allow SPELL 1-5 business days to ship your order. You will receive an email from Australia Post letting you know that your order has shipped.
• This service is NOT trackable. The tracking number you receive is a consignment ID and is for delivery purposes only. (If you require a trackable service we suggest selecting the DHL express shipping option)
• Please do not contact us about your order unless it has been more than 21 business days since your order was lodged. Once an order has been shipped and confirmation emailed to you via Australia Post, SPELL is no longer responsible for goods shipped.
• Signature required on delivery. If you are not at home to receive, the package will be delivered to your local post office and a delivery slip left with pickup details. You will need identification to collect.
• Please check with your local post office if you experience problems during shipping.
• This option is only available for orders UNDER $500.
INTERNATIONAL DHL EXPRESS SHIPPING
• $15AU DHL Express Shipping.
• Delivery between 3-7 business days.
• Please allow SPELL 1-5 business days to ship your order/send your tracking number. You will receive an email from Spell to let you know that your order has shipped.
• This service is fully trackable.
• Once an order has been shipped and tracking details emailed to you, SPELL is no longer responsible for goods shipped. Please check with DHL if you have any delivery issues.
• DHL Express Shipping may incur higher customs/duty taxes depending on your country, if you are concerned with this we suggest choosing International Registered post option instead. For information on Custom/Duty tax, speak to your local customs office.
• Signature required on delivery. If you are not at home to receive, DHL will contact you to arrange another delivery time. You will need identification to collect.
• DHL requires a phone number for delivery and cannot deliver to a PO Box.
• DHL cannot ship to Russia.
DOMESTIC SHIPPING (WITHIN AUSTRALIA)
Express Post Australia Wide. Next day delivery within NSW, or 1-3 business days elsewhere within Australia. Please allow SPELL 1-5 business days to ship your order. You will receive an email from Australia Post letting you know that your order has shipped along with a Registered Post tracking number.
Local Pick Up?
We are now offering Local Pick Up! If you would like to pick up your order please call Customer Service before placing your order on (02) 6685 6595 to arrange this option. You will need to collect it from Spell HQ - 9/7 Grevillea St Byron Bay Industrial Estate (VIEW GOOGLE MAP HERE located in the Business Centre opposite Leisurescape Gardening Supplies)
Pickup available during business hours only: 9am-5pm Monday - Thursday & 9am-3pm Fridays.
Will there be a shipping delay during a Sale or New Stock Drop?During Spell Sale’s or New Collection drops shipping times are not guaranteed and can be delayed depending on how busy we are so please be patient during these times.
How fast will your order be processed?We’re very proud of how quickly we process the orders. If items are in stock your order will most likely be shipped the same day or the next business day. However to get orders out this quickly, it means we’re not able to make any amendments, including changing the billing/shipping address, item style/size, remove/add items to your order or cancel your order. Please note - During Spell Sale’s or New Collection drops shipping times can be delayed depending on how busy we are so please be patient during these times.
Where do we ship to?We ship WORLDWIDE. $10 flat rate Australia, $15 International. Free shipping for all orders over $150AU. If your country is not listed at the checkout, please email us and we will consider adding your country to the list.
Signature required:For tracking purposes a signature is required on delivery for domestic and international shipping. If no one is home during business hours your package may end up at your local post office. If delivery is attempted but you are not home you will receive an ‘attempted delivery slip’ in your letterbox and an ‘attempted delivery email’ giving you instructions on where to go and collect your package. To avoid a failed delivery attempt please use an address where someone can sign for your package during business hours, ie. a business address.
DOMESTIC SHIPPING (WITHIN AUSTRALIA) signature required – is $10 Express Post Australia Wide... (1-4 business days within Australia). Please allow SPELL 1-5 business days to ship your order. You will receive an email from Australia Post letting you know that your order has shipped along with a Registered Post tracking number.
INTERNATIONAL SHIPPING* – $15AU FLAT RATE. (See above for which International shipping option suits you best.)
Please Note - DHL do NOT deliver to Po Boxes.
Please Note - We do not ship to Hotels so use a private address only.
Unfortunately, due to carrier limitations we are currently unable to ship to the following countries/regions:• Indonesia
• Korea, People Democratic Republic of (North Korea)
Customs/Import Taxes for international customers:
All international customers are responsible for the customs rates within their own country. Spell will declare FULL $ value paid on international shipments and must include an invoice for customs should they require it. Unfortunately Spell CAN NOT put a lower value on the parcel.
Below is an approximate list of thresholds where taxes and import duties will occur in your region. Please note the rates are an approximate indication only and should be used as a guide. For further information, please contact your local customs office.
Tax & Duty will be charged if purchase exceeds $200.00AU approx.
Tax & Duty will be charged if purchase exceeds $0.00AU (All imports will be charged TAX & DUTIES)
UK & EUROPE
Tax will be charged if purchase exceeds $0.00AU (All imports will be charged VAT) and duty will be charged if purchase exceeds $150AU approx.
Tax & Duty will be charged if purchase exceeds $80.00AU approx.
Duty will be charged if purchase exceeds $50.00AUD approx.