Updated July 2018
information that we collection through this website, http://spelldesigns.com (site) or directly
contact details can be found on our Contact Page.
If you provide us with your personal information then this indicates that you have had
If you do not wish to provide personal information to us, then you do not have to do so,
however it may affect your use of this site or any products and services offered on it.
Personal Information: The type of information we collect may include:
Your Use Of Our Site: As with most online businesses, we may log information about your
access and use of our site, including through the use of internet cookies, your communication
with our site, the type of browser you are using, the type of operating system you are using
and the domain name of your internet service provider.
Your Opinion and Feedback: We may contact you to voluntarily respond to questionnaires,
surveys or market research to seek your opinion and feedback. Providing this information is
optional to you.
If we receive your personal information from third parties, we will protect it as set out in this
We collect and use the information for purposes including:
We may disclose your personal information to;
Where we disclose your personal information to third parties for these purposes, we will
If there is a change of control of our business or a sale or transfer of business assets, we
reserve the right to transfer to the extent permitted by law our user databases, together with
any personal information and non-personal information contained in those databases. This
information may be disclosed to a potential purchaser.
Choice and Consent: Providing us with your personal information is optional to you. You
can choose not to provide personal information. When you provide us with your personal
Your Provision of Third Party Information: If you provide us with third party personal
information then you warrant to us that you have the third party's consent to provide it to us.
Restrict: You may choose to restrict the collection or use of your personal information. If
you have previously agreed to us using your personal information for direct marketing
purposes, you may change your mind at any time by contact us at the email address listed on
our Contact Page.
Access: You may request details of personal information that we hold about you, as
permitted by law (e.g. the Privacy Act 1988 (Cth)). We may refuse to provide you with
information that we hold about you, in the limited circumstances permitted by law.
Correction: If you believe that any information we hold about you is inaccurate, out of date,
incomplete, irrelevant or misleading, please contact us by email. We rely in part upon
customers advising us when their personal information changes. We will respond to any
request within a reasonable time. We will promptly correct any information that is inaccurate,
incomplete or out of date.
Complaints: If you believe that we have breached the applicable privacy principles or laws
and wish to make a complaint about that breach, please contact us by email setting out details
of the breach. We will promptly investigate your complaint and respond to you in writing
setting out the outcome of our investigation, what steps we propose to take to remedy the
breach and any other action we will take to deal with your complaint.
Unsubscribe: To unsubscribe from our email database, or opt out of communications, please
use the unsubscribe button at the bottom of our email communications or contact us via
We are committed to ensuring that we keep secure the information you provide to us. In order
to prevent unauthorised access or disclosure, we have put in place suitable physical,
electronic and managerial procedures to safeguard and secure the information and protect it
from misuse, interference, loss and unauthorised access, modification and disclosure.
However, despite the measures put in place, no information transmitted over the internet can
be guaranteed to be absolutely secure. We cannot guarantee the security of any information
that you transmit to us or receive from us. The transmission and exchange of information is
carried out at your own risk. Although we take measures to safeguard against unauthorised
disclosures of information, we cannot assure you that personal information that we collect
computer's browser to store your preferences. Cookies, by themselves, do not tell us your
email address or other personally identifiable information. However, once you choose to
furnish the site with personally identifiable information, this information may be linked to the
data stored in the cookie.
We may use web beacons on this site from time to time. Web beacons or clear gifs are small
pieces of code placed on a web page to monitor the visitor's behaviour and collect data about
how visitors are viewing a web page. For example, web beacons can be used to count the
users who visit a web page or to deliver a cookie to the browser of a visitor viewing that
Our site may contain links to other websites of interest. We do not have any control over
those websites. We are not responsible, or liable, for the protection and privacy of any
information which you provide whilst visiting such websites, and such websites are not
time to time in our sole discretion. Your continued use of our site following any amendments
regularly, prior to providing personal information, to ensure you are aware of any changes,
If you have any questions, feedback or complaints please contact us at:
Mail: Spell Designs Pty Ltd, PO Box 102, Byron Bay, NSW 2481, Australia
Phone: +61 2 6685 6595
Updated July 2018
information that we collect through this website, http://shop.spelldesigns.com.au or
http://shop.spelldesigns.com (Site), or directly from you, if you are located in Europe.
storing your personal information in accordance with this policy. If you do not agree with
The type of information we collect varies depending on how you use our site and is summarised below:
The controller of your personal data is: Spell Designs Pty Ltd (“us”, “we”, “our”, “Spell”),
whose office is located in Australia at Unit 1/14a Banksia Drive, Byron Bay, NSW, 2481,
registered with the Australian Securities and Investments Commission, ACN 605 908 496,
whose email address is: firstname.lastname@example.org and whose telephone number is +61 2
When you provide your personal data to Spell, Spell will comply with the applicable local
regulations. The subsequent processing of your personal data for the management of your
relationship with us or the contractual relation related to our products and services, or for the
implementation of our commercial policy is carried out under the supervision and according
to the commercial policy of Spell Designs Pty Ltd, as data controller.
We may collect information passively, while you are visiting or interacting with the Site. We
call this “passive” collection since you may not know that this information is being collected
when you visit or interact with the Site. This information may consist of the following items:
website visitors’ IP address, IP address-related information, system Media Access Control
address, network configuration information, network device information, browser plug-in
type and versions, and operating system.
Like many Site, we utilize a technology called "cookies". A cookie is a piece of information
that is placed on your browser when you access the Site. The law requires us to provide you
with certain information regarding cookies. Information about cookies is set out at the end of
If you use a social media platform or your mobile device (or other method of communication)
governs the use of personal data related to it. For example, if you use a mobile application
and your mobile device's settings allow it, we may collect mobile location information from
your device. Our application may be designed to collect information even if you are not
logged into the application or the Site. If you have questions about the security and privacy
settings of your mobile device, please refer to instructions from your mobile service provider
or the manufacturer of your device to learn how to adjust your settings. We do not control the
data collection or privacy practices of the application stores from which you download our
mobile application, or of any third-party platform through which you access our Site or
mobile application store before using or downloading any app and review and use available
controls and settings on your device to reflect your preferences.
We also collect information from you directly, at the time that you supply information to us
via the Site. For instance, if you contact us to subscribe to our membership and other
products or services, ask questions, or provide us feedback or comments (whether publicly
available or not) about the Site or any of our products or services, we may store your
communications, including any personal data you include in them, so we can effectively
respond to you. If you do not want us to directly collect your personal data, please do not
provide it to us.
To the extent permitted by law, we also may obtain, collect and aggregate information
(including personal data) provided to us by our marketing service providers and other
vendors. That information may include information on current subscribers or customers and
is used for commercial purposes including enabling us to send you the most relevant, timely
and exciting offers and announcements specifically tailored for you and your interests. Of
course, you can update your information or change your preferences regarding receiving
announcements and other information from us at any time by accessing your account via the
Site. However, should any profiling activity produce a legal effect on you, we offer you the
possibility to opt out at any moment to such profiling.
(For more information, see below section entitled How Can I Access, Correct and Update My
We may use personal data as necessary and to fulfil your requests, including in the following
Access and Use: If you provide personal data in order to obtain access to or use the Site or
any functionality thereof, we will use your personal data to provide you with access to or use
of the Site or functionality and to monitor your use of the Site or specific functionalities.
Internal Business Purposes: We may use your personal data for internal business purposes
including, without limitation, to help us improve the content and functionality of the Site, to
better understand our users, to improve the Site, to protect against, identify or address
fraudulent activities, to manage your account and to provide you with customer service and to
generally manage the Site and our business.
Marketing: We may use your personal data to contact you for certain marketing and
advertising purposes, including, without limitation, to inform you about offers, seasonal or
other product releases, contests or surveys which may be of interest to you and to display
content and advertising on or off the Site which may be of relevance to you. If you wish to
change or update your personal data or to change your subscription preferences, you may do
so as provided herein.
Specific Reason: If you provide personal data for a specific reason, we may use the personal
data for that reason. For instance, if you contact us by email, we will use the personal data
you provide to answer your question or to attempt to resolve your issue and will respond to
the email address from which the contact came.
Aggregated Information: In an ongoing effort to better understand and to serve the users of
the Site, we (either directly or working in concert with our marketing services providers) may
conduct research on our customer demographics, interests and behaviour based on personal
data and other information that has been provided or received by us. For example, we may
combine information about visitors to the Site to determine how best to target our marketing
and the products that we offer in certain areas, regions or countries. This research may be
compiled and analysed on an aggregate basis and if this aggregated information does not
identify you personally then is not classified or treated as personal data under this Privacy
We seek to receive your consent before sharing your information when required by
applicable laws and regulations. However, in some cases your permission will be given as
part of a contract you have with us.
Your personal data is intended for Spell Designs Pty Ltd and for their services providers
located within or outside the European Union, and, where relevant, to our partners. We won’t
sell, rent, or disclose your personal data to other entities without your consent or if you
oppose such use.
Examples of instances in which we share your personal data are provided below:
Order Fulfilment and Fraud Protection: If you choose to make a purchase on the Site, we may
collect from you your credit or debit card number, billing address, shipping address and other
information related to such a purchase, and we may use such collected information in order to
fulfil your purchase. We may also provide such information, or other personal data provided
by you, to unaffiliated third parties as necessary to complete your purchase (for example, to
process your credit card). In addition, we may share your personal data with fraud protection
services to assist us in preventing fraud and protecting our customers from credit card fraud.
Business Transfers: As with any business, it is possible that as our business develops, we
might sell, assign, buy, transfer or otherwise acquire or dispose of certain businesses or
corporate assets. In the event of such or similar event, personal data may be part of the
transferred assets. If all or part of our assets are sold or acquired by another party, or if we
merger with another entity, then you grant us the right to assign your personal data collected
via the Site, and you acknowledge and agree that any successor to or acquirer of us and/or
our eCommerce service provider will continue to have the right to use your personal data and
Agents, Consultants and Related Third Parties: As noted above about our eCommerce service
provider, we, like many businesses, sometimes engage other companies to perform certain
business-related functions on our behalf so that we can focus on our core business. Examples
of these services include, but are not limited to, payment processing and authorization, fraud
protection and credit risk reduction, product customization, order fulfilment and shipping,
marketing and promotional material distribution, website evaluation, data analysis and, where
applicable, data cleansing. In connection with services those partners provide for us, we may
provide or otherwise give them access to certain personal data. We employ a vetting process
to assess our partners data protection practices.
Legal Requirements: We may disclose your personal data if required to do so by law
(including, without limitation responding to a subpoena or request from law enforcement,
court or government agency) or in the good faith belief that such action is necessary (i) to
comply with a legal obligation or a request from an administrative or judicial authority, (ii) to
protect or defend our rights, interests or property or that of other customers or users, (iii) to
act in urgent circumstances to protect the personal safety of users of the Site or the public or
(iv) to protect against legal liability or potential fraud, as determined in our sole discretion.
Credit Reporting Agencies: We may disclose your personal data to credit reporting agencies
and courts, tribunals and regulatory authorities if you fail to pay for goods or services
provided by us to you.
Other uses: We may also use and share your personal data for other legitimate business
any changes to our data use and sharing practices.
Third-Party Marketeers, Partners, and other Third Parties: We do not share your personal data
with other marketeers, partners, and other third parties.
You can access, correct and/or update certain personal data that you have provided to us
within the "My Account" area of the Site or by using the Update Your Preferences link in any
promotional emails we send to you.
Depending on the applicable state of the art, the implementation costs, the nature, context and
purposes of the processing as well as the possible corresponding risks, we take appropriate
technical and organizational measures to ensure the security and confidentiality of your
personal data adapted to the risks, in order to avoid any loss, misuse, alteration or deletion of
your personal data. We have implemented information security measures that contain
administrative, technical and physical controls that are designed to reasonably safeguard your
personal data. Even though we have taken and will continue to take appropriate steps to
protect this information in the conditions set out in this Section, no company, including us,
can fully eliminate all security risks associated with personal data. Please understand that no
data transmission over the Internet can be guaranteed to be 100% secure. Consequently, we
cannot ensure or warrant the security of any information you transmit to us. If we learn of a
data security systems breach that is likely to result in a high risk to your rights and freedoms,
we shall communicate the security data breach to you without undue delay. By using the Site
or providing personal data to us, you agree that we can communicate with you electronically
regarding security, privacy, and administrative issues relating to your use of the Site. We may
post a notice via the Site if a security breach occurs. We may also send an email to you at the
email address you have provided to us in these circumstances. Depending on where you live,
you may have a legal right to receive written notice of a data privacy or security breach. If
you have reason to believe that your personal data or our system security has been breached,
then please immediately notify us by e-mailing at email@example.com.
We use various security measures, including SSL encryption technology, to protect
information collected, transferred and retained. If you elect to set up an account on the Site,
you will be asked to provide an email address and password. You must provide a valid email
address and password in order to create and maintain an account, as well as to access account
information. We recommend you select a complex password. In order to help protect your
personal data, you should not divulge your password to others and you should change it
periodically. If you wish to update a password, or if you become aware of any loss, theft or
unauthorized use of a password, please contact us at firstname.lastname@example.org.
Please be aware that we may store personal data or it may be included in databases owned
and maintained by our agents or third-party service providers. As the data controller, we take
all appropriate steps to protect the security and confidentiality of all personal data provided
via the Site from loss, misuse, unauthorized access, inadvertent disclosure, alteration and/or
You have several choices available when it comes to your personal data. We will honour the
choices you make regarding your personal data. If you have created and maintained a user
account on the Site, you will be able to sign in and update your account (including contact)
information. You may also write to us at the address provided herein and update your contact
information or to change your subscription preferences. In addition, you may:
Limit The Personal Data You Provide: You can use the Site and limit the personal data you
provide either by disabling cookies or by not registering an account with us. If you choose to
limit the personal data you provide and/or to disable cookies, you may not be able to use
certain functionalities of the Site. For instance, in order to purchase goods and services on the
Site, payment and shipping information must necessarily be provided.
Manage Your Subscription Preferences: We may send your information by email or text
message. If you provide your mobile phone number and ask to receive information by text
message, we may provide information in that manner. Additionally, we may send automated
text messages (if you provide consent where required by the applicable regulations). Where
you consent to receive automated text messages from us, please note that your consent
includes consent to receive both autodialled and/or pre-recorded telemarketing text messages
or non-automated messages from or on behalf of Spell Designs Pty Ltd and its affiliated
companies at the telephone number you provided. You further understand that consent is not
a condition of purchase and that message and data rates may apply.
Opt-Out of Marketing Emails and Texts: For email marketing, you will have an opportunity
to change your subscription preferences by clicking on an "unsubscribe" hyperlink contained
in all promotional emails sent by us or on our behalf. Please note that while we honour all
subscription requests as timely as possible, it may take a short time to become effective.
Please be aware that even if you opt-out of receiving future promotional communications,
you may, if you utilize the eCommerce features of the Site, be sent certain transactional
communications related to the purchase or shipment of items purchased. Thus, if you order
online, we will send you an email confirming your order and may need to contact you by
phone, email or regular mail if we have questions about your order. Additionally, an opt-out
will not remove you from messages that we are required to send under relevant laws or
regulations. You may ask us not to contact you by text message at any time by responding to
a text message after it is received. For automated text messages, you will have the
opportunity to opt-out by replying “STOP” to any message received. Please note that you
hereby consent to receiving a confirmatory message in response to any opt-out request. We
will process your unsubscribe request as soon as possible, but please be aware that in some
circumstances you may receive a few more messages until the unsubscribe request is
Be Forgotten: In addition to unsubscribing, you also have the right to request us to forget
your information. If you request us to do so, then except to the extent applicable law requires
us to retain your information, we will delete it from our systems and databases. To be
forgotten, please use the “forget me” button at the bottom of our email communications or
contact us via email.
Social Media & Other Public Platforms: You may also manage the sharing of certain
personal data with us when you connect with us through a social media platform or
application, such as through Facebook Connect. Please refer to the privacy settings of the
social media website or application to determine how you may adjust your permissions and
manage the interactivity between us and your social media platform(s) or application(s). That
said, we want you to be aware that when you post information to public forums, including
publicly viewable social media platforms, that information will become available to all who
access such platform pages. PLEASE BE EXTREMELY CAREFUL WHEN DISCLOSING
ANY INFORMATION IN CHAT ROOMS, FORUMS AND OTHER PUBLIC POSTING
AREAS. WE ARE NOT RESPONSIBLE FOR THE USE BY OTHERS OF THE
INFORMATION THAT YOU DISCLOSE IN CHAT ROOMS, FORUMS AND OTHER
PUBLIC POSTING AREAS.
The Site may contain links to other websites not operated or controlled by us (the "Third-
Party Site"). The policies and procedures set forth herein do not apply to any Third-Party
Site. We are not responsible for the privacy practices or content of such Third-Party Site. We
are not responsible for the actions of these Third-Party Site; rather, the owners and operators
of all Third-Party Site are responsible for all personal data provided, collected, maintained,
stored or otherwise disclosed on those Site, if any. The links on the Site do not imply that we
endorse or have reviewed the Third-Party Site, including their privacy policies, if any. If you
have any questions about how these Third-Party Sites use your personal data, we strongly
encourage contacting those Sites directly for information on their privacy policies and
If you have accessed the Site through a link from certain of our advertising or marketing
partners, the Site may include a frame of the applicable advertising or marketing partner.
Nevertheless, the information you provide to us through these framed Web pages is collected
Please note that our Site does not support “Do Not Track” browser settings and do not
currently participate in any “Do Not Track” frameworks that would allow us to respond to
signals or other mechanisms from you regarding the collection of your personal data.
Is Information Collected From Minors Under The Age of 13?
Protecting the privacy of children is extremely important to us. The Site is directed toward a
general audience and is not directed at nor intended for use by children. We do have our
Little Gypsies range of children’s clothing, but our expectation and experience is that parents
or guardians shop for this for their children. We do not knowingly collect or intend to collect
personal data from anyone who is under the age of 13 unless consent is given or authorized
by the holder of parental responsibility over the minor. In the absence of such a consent or
authorization, if you are under the age of 13, you should not provide any personal data to us
and you should use the Site only with the knowledge, permission and involvement of a parent
or the holder of parental responsibility. We encourage parents and holder of the parental
responsibility to monitor their children's Internet usage and to help enforce our Privacy
Policy by instructing their children never to provide personal data through the Site. If you
have reason to believe that a child under the age of 13 has provided personal data to us,
please contact us and we will endeavour to delete that information from our databases.
Our services are not intended to be used by minors under the age of 13 years old and are
exclusively provided to persons over the age of 13 and enjoying legal capacity. We will not
knowingly collect or process personal data from minors under the age of 13. Should we be
made aware of data collection from minors through our Services, we will take all appropriate
steps to delete these personal data from our servers.
If you are visiting our Site, please be aware that you may send information (including
personal data) outside the European Union and especially to Australia, Canada, the USA or
elsewhere where some of our servers may be located. We will hold and process your
personal data in accordance with the applicable laws and regulations regarding these
transfers. To this end, we will accomplish any appropriate formalities to authorize this
transfer. By using our Site, you thereby consent to this Data Transfer.
The Site and our business may change from time to time. As a result (and for other business
and/or technological reasons), it may be necessary for us to make changes to this Privacy
time and from time to time without prior notice. Please review this policy periodically, and
especially before you provide any personal data.
notice on the Site notifying users of the changes and providing an opportunity for you to take
action relative to those changes prior to their implementation. In some cases, we also may
send an email notifying registered user of any upcoming changes.
It is vitally important for you to keep your personal data accurate, current and complete at all
times, as well as for you to be able to reach us should you have any questions or concerns
respond as soon as possible.
By virtue of the European General Data Protection Regulation n°2016/679 (“GDPR”), any
user residing within a Member State of the European Union has the right to access, rectify
and oppose, to the processing of his/her personal data and a right to erasure, in the conditions
set out in the GDPR. Such EU residents may exercise their rights at any time by writing to
“Contacting Us” below).
You have the right to receive your personal data you have provided to us in a structured,
commonly used and machine-readable format and have the right to transmit that personal
data to another controller, where technically feasible.
If there is a dispute regarding the processing of your personal data, you may send your claim
to us by contacting us using the information set out in the section “Who is the data
controller?” of this Policy. We will try to find a satisfactory solution for you to ensure
compliance to the applicable regulations and to this Policy. In the absence of a response from
us, or should the dispute remain in spite of our remediation proposal, you may submit your
claim to the competent data protection authority. For example, in the UK, this data protection
authority is the “Information Commissioner’s Office”.
We will retain your personal data for the period necessary to fulfil the purposes described in
undertake to archive and delete your personal data as soon as the purpose of the collection is
fulfilled, and the data retention period has expired.
By virtue of the European General Data Protection Regulation n°2016/679, the retention of
personal data relating to any user residing within a Member State of the European Union is
summarized in the table below, which describes the maximum periods for which personal
data of EU residents will be stored by us according to the purpose for which their personal
data is collected and processed.
These maximum periods apply unless you have requested your personal data to be deleted or
ceased being used before these expiration periods, subject to any mandatory legal
requirement applicable to data retention.
Cookies are small text files that are placed on your computer or other electronic device
(“Device”) you may use to access our Site, mobile application(s) or any other online media or
electronic communication service that we may operate (“Services”). Cookies can collect
information about your access and use of that Service through logging the activity of your
Device with such Service.
experience when using our Services. Your web browser stores cookies on your Device’s hard
drive for record keeping purposes (e.g. logging in) and sometimes to track information. You
personal information such as your name; however, we may link information contained in a
cookie to personal information you may provide us with other means (e.g. general website
When you access our Services, the following types of cookies may be placed on your Device.
They can be categorized according to their source, their technical features and their purpose.
These categories are not mutually exclusive, and a cookie may thus belong to several of the
Cookies from internal source (First-party cookies)
First-party cookies are cookies placed on your Device directly by us and can only be read by
our Services. They can be session or persistent cookies (explained below). For example, we
use first party cookies to speed up the log in process, enhance your experience of our
Services, for internal analytics and audience measurement purposes, as well as to customize
our Services or our offers to your centres of interests.
Cookies from external source (Third-party cookies)
Third-party cookies are cookies placed on your Device by third-parties we use for services
embedded in our Services. For example, they are used in relation to audience measurement
analysis and to improve the relevance of the content of our Services.
Session cookies are cookies that are placed on your Device during a browser session and that
become invalid once the browser is closed. We and our partners use session cookies for
various reasons, including to manage and measure your access and use of our Services during
a single browser session and to help you to use our Services more efficiently. For example,
session cookies are used to remind our Services that your Device is logged into our Services.
Persistent cookies are cookies that are placed on your Device during a browser session and
that remain stored in your Device during a defined period of time. For example, persistent
cookies allow our Services to recognize your Device when it is used to access our Services
with a new browser session and to help you quickly sign-in to our Services again. We and our
partners may also use persistent cookies for analytical purposes.
The cookies used by our Services may have the following purposes:
Technical cookies are used to help us identify your Device to recognize you as a returning
user and to save preferences you have determined in the course of your previous access to the
Services. Technical cookies therefore may allow us to deliver content tailored to your interest
and save you the time of having to re-enter information when you use our Services.
Advertising cookies are used to help us customize the content and the advertisements you
may view when accessing the Services or which are displayed on third parties’ services in
order to promote our Services.
Social networks cookies
Social networks cookies are used to verify if you are logged in to such third-parties’ social
network services (Facebook, Twitter, Google+, et cetera)/
Targeting cookies are used to enable us to target (emailing, database enrichment)
retrospectively or in real time the user Device.
Analytics cookies are used to monitor statistics of our Services’ traffic (either about the use
of the Services or in order to improve functionalities offered by the Services) and to help us
measure and review the effectiveness of our interactive online content, its characteristics,
advertising and other communications.
Depending on the type of cookie we place on your Device, we may need your consent for
such cookies to be placed on your Device from time to time. We obtain this consent when
you use our Services.
There are a number of ways to manage cookies. Most internet browsers are initially set up to
automatically accept cookies. You can change the settings of your browser to block cookies
systematically or based on their origin or to alert you when cookies are being sent to your
Device. Typically, you can check the steps for managing cookies in your particular browser's
You control whether a cookie is stored on your Device. You can set your preferences and
modify them free of charge at any time using your browser settings.
If you have set your browser to store cookies on your Device, cookies in the pages and
content you have viewed may be stored temporarily in a dedicated location in your Device.
They can only be read by the sender.
If you refuse permission for cookies to be stored on your Device or if you delete those that
are already stored, you will no longer be able to use certain features of our Services. As an
example, this will affect content or services that can only be accessed by logging in. Also, we
and our service providers will be unable to identify the type of browser your Device is using
for technical compatibility purposes, your language and display. We cannot be held liable for
the consequences of our Services functioning less efficiently because we are unable to store
or read cookies required for it to operate where you have rejected or deleted them.
Phone: +61 2 6685 6595.
Place Your Order
Your Order is Packed with Love
Free Shipping for all orders over $150
Receive Your Tracking Number
Your Order is Delivered
All orders placed on our US website are sent from our US based warehouse. We offer Free Shipping for all orders over $150.
If you have any questions or if we can help with anything at all, please contact us on email@example.com.
- Free Shipping for all orders over $150
- Flat Rate $9.95 for orders under $150
- Express Courier Service $12.95
All orders are sent via USPS Priority and take 3-5 business days to arrive after dispatch. In addition, an Express Courier service is available for orders within the USA for $12.99. These orders will be sent with either UPS or Fedex, and take 1-2 business days to arrive after dispatch.
All orders placed before 1pm PST time are processed the next business day. Once your order is dispatched you will receive shipping confirmation and tracking details.
If you are located in Australia, we recommend shopping on our Australian Website; http://shop.spelldesigns.com.au where you will be charged in AUD.
However, we understand that sometimes items sell out on our Australian website, that are still available on our US Website that you would like to purchase.
Please note, if you decide to do this, your order will be charged in USD and sent from our US warehouse via DHL Global Mail or APC. GST will also be added to your order at checkout, inline with changes made by the Australian Government as of July 1st, 2018.
To ship from our US Warehouse, we offer flat rate shipping of $20, with Free Worldwide Shipping on all orders over $150.
All Australian orders are sent with DHL's Global Mail service or APC that is then passed onto Australia Post once the order arrives in Australia. Delivery times can vary between 7-14 business days for DHL's Global Mail service or 7-21 business days for APC. Once dispatched, you will receive shipping and tracking details.
All orders placed before 1pm PST are dispatched the next business day. Please note, during sale periods or within 5 days of a new collection launch there may be some delays.
Once dispatched you will receive shipping confirmation and tracking details. Once your order arrives in your country it will be passed onto your local post office to complete delivery. We recommend contacting your local post office directly if you experience any problems with the delivery of your order.
All international orders require a phone number for delivery and cannot be delivered to a PO Box or Hotel.
Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. Spell & the Gypsy Collective is legally required to declare the full dollar value paid on international shipments and must include an invoice for customs should they require it.
For further information, we recommend contacting your local customs office.
If you are located outside of the US, we offer flat rate shipping of $20, with Free Worldwide Shipping on all orders over $150.
All international orders are sent with DHL's Global Mail service or APC that is then passed onto your local postal service once the order arrives in your country. Delivery times can vary between 7-14 business days for DHL Global Mail or 7-21 business days for APC. Once dispatched you will receive shipping confirmation and tracking details.
Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. Spell is legally required to declare the full dollar value paid on international shipments and must include an invoice for customs should they require it.
Choose between our Eco Packaging and our Signature Gift Wrapping options at checkout.
Eco Packaging Option
Your order will be sent in our 100% organic cotton eco bags, our smaller sizes feature a drawstring closure with our larger sizes being a tote style. To ensure your items arrive in perfect condition, they will be sent in our 100% biodegradable poly bags.
Gift Wrapping Option
Your order will be sent in our signature Spell box and will be wrapped in tissue paper.
You will receive our signature Spell Bridal Box and your gown wrapped in tissue paper.
Recycling & Finer Details
Our Eco Drawstring Bags are unbleached, organic cotton & reusable. We thank you for choosing to walk a little lighter on this earth.
We moved to 100% Bio-degradable polybags in August 2016. As these bags break down naturally, they can be placed in your compost or organics waste bin.
Please Note: Some older items may still be packaged in our non- bio-degradable polybags. We recommend contacting your local council to find out how to recycle these, as it can vary depending on what facilities they have available.
All customers are responsible for customs/imports duties & taxes. Spell is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.
We recommend contacting your local custom office for further information.
Unfortunately, we are unable to make any changes or cancel your order once it has been placed. Please ensure all details on your order are correct before submitting your order, in particular we recommend double checking your email address and delivery address. Please note: we reserve the right to cancel any order at any time.
All orders placed before 1pm PST time are dispatched the next business day, this includes orders sent with our Express Courier service.
Please note: during busy periods or within 5 days of a new collection launch or sale, there may be some delays
Once your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please email us at firstname.lastname@example.org. Deliveries are sent during normal business hours Monday to Friday. Purchases made on weekends and Holidays will be processed the next business day.
Unfortunately, due to carrier limitations we are currently unable to ship to the following countries/regions:
- Iran, Islamic Republic Of
- Korea, Democratic People's Republic Of (North Korea)
- Saudi Arabia
Please note, we are also unable to ship to hotels, so please use a private address only.
Request and Receive Your RMA Number
Pack and Return Your Items
Post Your Return (with RMA Number on outside)
Received and Processed (within 5 business days)
We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return of any full priced or sale item subject to the following conditions:
- the item must be returned within 30 days of purchase together with original proof of purchase. We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe;
- items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached;
- Swimwear and Intimates – customers must try on items wearing undergarments. If you wish to return an item, the tags and protective hygiene strip must remain in place and the item will not be accepted if either of these have been removed or altered, or if the item shows signs of wear.
- Shoes – please try on shoes on soft surfaces before they are worn generally. We will not accept shoes returned with sole markings or scratches. If you received a shoe box, this must also be returned with the shoes in original condition;
- Towels – if you wish to return an item it must be unopened, unused and in its original packaging and will not be accepted if it has been removed. You must also return the calico bag you received your towel in;
- Gift Vouchers – Gift Vouchers may not be returned. All vouchers purchased on our US website can only be redeemed on our US website, they cannot be transferred to our Australian website or boutique.
- Gift Wrapping - Gift Wrapping is non-refundable.
- If you have received a Gift With Purchase, the gift must also be returned otherwise the value of the gift will be deducted from your refund.
If you have any questions regarding your return, please contact email@example.com.
To return an item, we need to provide you with a RMA Number. Please complete the Return Request Form here.
Our Returns Team will reply with your RMA Number within two business days, and will also provide you with the address to send your return to.
- Your RMA Number must be clearly marked on the front of your returned parcel. If our warehouse cannot identify this number on the outside of your parcel it may be returned to you.
- For a refund, your return must be in original condition with their tags attached.
Please note: International Returns cannot be over $800, if so please ship these separately as Spell & the Gypsy Collective is not responsible to pay duties to receive the goods. If there is a charge it will be deducted from your final refund.
Upon receipt of the items, they will undergo a quality review and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. We endeavor to process refunds as soon as they are received but please allow up to 5 business days for returns to be processed. You will receive email notification of the status of your refund once finalized.
We do not refund initial shipping charges for items returned, other than for faulty items. Spell & the Gypsy Collective is not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.
We're so sorry if an item you received is not in perfect condition. Please follow the returns process below and attach a photo of the fault to the returns form. We will meet our obligations under the Australian Consumer Law or similar legislation which may include replacing the item if the stock is available or giving you a refund upon receiving your faulty item back. We also have a 3 Month Warranty period on all of our pieces; please note this excludes fair wear and tear.
If you have received an item you did not order, please email us at firstname.lastname@example.org so we can resolve this for you.
If you order has gone missing, please email us at email@example.com so we can resolve this for you. Please note, due to insurance limitations, if your parcel is deemed lost in transit, we currently reserve the right to process a refund in lieu of shipping a replacement order. Parcels acknowledged as lost in transit by Spell will be reimbursed minus any logistics charges incurred due to customer error.
Subject to our obligations under the Australian Consumer Law or similar legislation, for any return you will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, we recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.
Please note: Subject to our obligations under the Australian Consumer Law or similar legislation, international returns cannot be accepted where the value of the items being returned in one shipment is over $800. Please ship the items separately as we are not responsible to pay duties to receive the goods. If there is a charge it may be deducted from your final refund.
Upon receipt of the items, they will be checked to make sure they meet the conditions above and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. If you paid with a gift card, you will be refunded to that same gift card and will be able to re-use the original unique code towards your next purchase.
We endeavor to process refunds as soon as they are received but please allow up to 5 business days for returns to be processed. You will receive email notification of the status of your refund once finalized. We do not refund initial shipping charges for items returned, other than for faulty items. We are not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.
- If you paid import duties or taxes on an item that you have returned and would like a Credit Invoice to provide to your customs office please contact us.
Due to the limited nature of our pieces, we do not offer exchanges on any items. If you would like a different size or item, we recommend purchasing the new item and following the returns process for a refund.
Please note, you are currently on our USA Website. If you are wanting to place an order on our Australian Website, please go to http://shop.spelldesigns.com.au.
Please find below some of our most Frequently Asked Questions (FAQs). If your question isn't answered here, or if you would like to get in touch you can reach us via firstname.lastname@example.org or +1 855 240 7434.
Orders shipping to California will be charged sales tax.
Orders shipping to Australia will be charged GST.
We offer a flat rate of $9.95 or Free Shipping for all orders over $150, as well as an Express Courier service for $12.99. For International Orders we offer $20 Flat Rate Shipping, or Free Worldwide Shipping for all orders over $150. For more information please view our Shipping information by clicking the Shipping tab above.
If the items you are order are in stock, your order will be dispatched the next business day. During save events or within 5 days of a new collection launch there may be delays on your order being shipped out.
Within the USA, we can ship to a PO Box, but sadly cannot ship to hotels. If you are shipping outside of the USA we cannot ship to PO Boxes or Hotels.
As our warehouse starts processing orders immediately after they are placed, we are not able to make any changes or cancel orders once they are placed.
Whether you are shopping for yourself or a loved one, we want each and every order to feel like a special gift! To help achieve this, we’ve been trialing some packaging options over the last few months, and have now decided on one we hope you will love.
We’re currently in a transition phase and we will be introducing our finalized option in the coming weeks. We truly appreciate your patience and if you have any feedback at all, please do reach out to email@example.com.
During sale events or within 3 days of a new collection launch there may be delays on shipping, we truly appreciate your patience during these times.
Once you order is dispatched you will receive shipping confirmation, along with tracking details for your order. All orders within the USA shipped with our free service are sent via USPS Priority and take 3-5 business days to arrive. If you select our Express Courier service, your order will be shipped with either UPS or Fedex and take 1-2 business days to arrive.
All orders outside of the USA are shipped via our International Courier and take 7-14 business days to arrive. Once your order arrives in your country, it will be handed to your local postal service and you will be able to track your order in more detail with them.
As many of our dear customers know, the occurrence of counterfeit copies of Spell pieces has significantly increased over the last few months. Whilst we will continue to work with our legal team to take action against any copies that we come across, we also wanted to provide a resource to help our customers identify potential copies.
We recommend always purchasing your Spell pieces from our website or one of our approved stockists. If you do decide to purchase a second hand item, we recommend asking for proof of purchase especially if the item appears on the list below. If you are purchasing any Spell item from an unverified seller there is no guarantee the piece is not counterfeit.
Please be aware that counterfeit items will not have been made in our ethically accredited factories, by purchasing the you may be supporting factories who do not share our values in taking responsibility for our world and its people.
Yes, all international customers are responsible for customs & duties within their own country. For further information, we recommend contacting your local customs office. Spell is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.
If you are shipping to Australia, GST will be added to your order at checkout.
You are currently browsing our USA Website. All prices are charged in USD. If you aren't from the USA, or wish to shop on our Australian Website, please CLICK HERE.
Yes, we offer 30 Day Returns on all items. You can find our full Return Policy on the tab above.
To return an item, we need to provide you with a Return Authorization Number. Please complete the Return Request Form here.
Our Returns Team will reply with your Return Authorization Number within two business days, and will also provide you with the address to send your return back to.
- Your RMA Number must be clearly marked on the front of your returned parcel. If our warehouse cannot identify this number on the outside of your return it may be returned to you.
- For a refund or exchange, your return must be in original condition with their tags attached.
Please email us ASAP with your Order Number and we will arrange a replacement or refund for you. For a faulty item, we request that you also include a photo of the fault.
After you have added all the items to your card, please go to PROCEED TO CHECKOUT. You will then have the option to add your discount code or promo code to your order. Please note, only one discount code can be redeemed per order.
Yes! You can use a promo code and also your Gift Card on the same item. Gift Cards are a valid form of payment regardless of using a promo code.
Gift Cards are case sensitive so please check your caps lock. If you are still having trouble applying your promo code or Gift Card, please contact our customer service team here.
Our Live Chat is available at the following times;
Monday-Thursday, 4pm-Midnight PST
Friday, 4pm-10pm PST
We want you to have an amazing experience whilst shopping with us online, so please don't hesitate to use our live chat to ask us your questions during this time. If you are shopping outside of these hours, you can leave a message for us, or email us on firstname.lastname@example.org and we will respond to your within 24 business hours.
Please use the following as a guide to help you know where and how to measure your garments to decide the best size for you to buy.
Measure from your shoulder bone to your wrist.
Measure around the fullest part of your chest with your arms down.
Measure around the narrowest point of your natural waistline.
Measure around the widest part of your hip, normally 20/23cm from your waist.
Please use the following as a guide to help you know where and how to measure your garments to decide the best size for you to buy. Specific measurements are available on the Size & Fit tab of each product.
Measure from the highest shoulder point to the longest point of the garment unless specified otherwise.
Measure down the outside length of the sleeve.
Lay the garment flat making sure it’s not stretched and measure across at the under arm point. Double the measurement for a full bust.
Lay the garment flat and measure along the top seam of the waist band. Double the measurement for a full waist.
Lay the garment flat and measure from side seam to side seam, following the edge of the fabric. Double the measurement for a full hem.
Lay the garment flat and measure along the top seam of the waistband. Double the measurement for a full waist.
Lay the garment flat and measure from side seam to side seam, following the edge of the fabric. Double the measurement for a full hem.
Measure down the side seam of the garment to the hem
Lay the garment flat and measure along the top seam of the waistband. Double the measurement for a full waist.
Lay the garment flat and measure 20 cm down from waist and then measure across. Double the measurement for a full hip.
Lay garment flat and measure from highest shoulder point to neckline edge
Measure from front neckline edge to crotch seam
Lay the garment flat making sure it’s not stretched and measure across at the under arm point. Double the measurement for a full bust.
Measure from the highest point of the garment to the hem
(only applicable for adjustable straps) Extend straps as long as possible and measure from end to end
Lay the garment flat making sure it’s not stretched and measure from the top of the waistband to side hem.
Lay the garment flat and measure from waistband edge to crotch seam
Lay garment flat and measure from side seam edge to edge (at leg curve). Double the measurement for a full hip.
Measure from the highest point to the longest point of the garment unless specified otherwise.
Extend straps to as long as possible and measure from end to end
Please use the following as a guide to help you decide the best size for you to buy.
Ships from AUS
Returns to AUS
Charged in AUD
Ships from USA
Returns to USA
Charged in USD
You're currently browsing on our USA site!