Request and Receive Your RA Number
Pack and Return Your Items
Post Your Return (with RA Number on outside)
Received and Processed (within 5 business days)
Returns & Exchange Policy
We want you to be completely satisfied with your online purchase. If you are unhappy for any reason, we’ll gladly accept a return of any full priced or sale item within 30 days of purchase. Items returned outside this period will not be accepted. Items must be returned in original condition, unworn, unaltered, unwashed, with their tags attached. We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe.
Swimwear and Intimates
For all swimwear and intimates, customers must try on items wearing undergarments. If you wish to return an item, the tags and protective hygiene strip must remain in place and will not be accepted if it has been removed or altered, or if the item shows signs of wear. You must also return the calico bag you received your swimwear in if you are returning your entire swim order.
Please try on shoes on soft surfaces before they are worn generally. We will not accept shoes returned with sole markings or scratches. The box must also be returned with the shoes in original condition.
For all towels, if you wish to return an item it must be unopened, unused and in its original packaging and will not be accepted if it has been removed. You must also return the calico bag you received your towel in.
Gift Vouchers may not be returned and are valid for 1 year from the date of issue. All vouchers purchased on our Australian website can also be used in store at our Byron Boutique.
If you have any questions regarding your return, please contact firstname.lastname@example.org.
How Do I Return an Item?
To return an item, we need to provide you with a Return Authorisation Number. Please complete the Return Request Form here.
Our Returns Team will reply with your Return Authorisation Number within two business days, and will also provide you with the address to send your return to.
- Your Return Authorisation Number must be clearly marked on the front of your returned parcel. If our warehouse cannot identify this number on the outside of your parcel it may be returned to you.
- Your Return Authorisation Number will be attached in our response to your request. Please print this and include inside your parcel.
- For a refund, your return must be in original condition with their tags attached.
Please note: International Returns cannot be over $800, if so please ship these separately as Spell & the Gypsy Collective is not responsible to pay duties to receive the goods. If there is a charge it will be deducted from your final refund.
Upon receipt of the items, they will undergo a quality review and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. We endeavour to process refunds as soon as they are received but please allow up to 5 business days for returns to be processed. You will receive email notification of the status of your refund once finalised.
We do not refund initial shipping charges for items returned, other than for faulty items. Spell & the Gypsy Collective is not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.
What if My Item is Faulty?
We're so sorry if an item you received is not in perfect condition. Please follow the returns process above and attach a photo of the fault to the returns form. We will replace the item if the stock is available or refund you upon receiving your faulty item back. We also have a 3 Month Warranty period on all of our pieces; please note this excludes fair wear and tear.
What if I Receive an Incorrect Item?
If you have received an item you did not order, please email us at email@example.com so we can resolve this for you.
Do I Have to Pay for Shipping My Return?
For any return you will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, we recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.
Please note: International Returns cannot be over $1000, if so please ship these separately as Spell & the Gypsy Collective is not responsible to pay duties to receive the goods. If there is a charge it will be deducted from your final refund.
Can items I buy online be returned in the boutique?
We’re very sorry, but at this time our boutique is not able to process returns for online orders. Any online order must be returned following the above returns process.
How Will I Be Refunded?
Once received and processed, your refund will be credited to your original method of payment minus original shipping charges paid. If you paid with a gift card, you will be refunded to that same gift card and will be able to re-use the original unique code towards your next purchase.
Please allow up to 5 business days for your refund to be processed. You will be notified by email once finalised.
- If you paid import duties or taxes on an item that you have returned and would like a Credit Invoice to provide to your customs office please contact us.
Can I Exchange an Item?
Due to the limited nature of our pieces, we do not offer exchanges on any items. If you would like a different size or item, we recommend purchasing the new item and following the returns process for a refund.