Request and Receive Your RA Number

Pack and Return Your Items

Post Your Return (with RA Number on outside)

Received and Processed (within 5 business days)

Returns & Exchange Policy

We want you to be completely satisfied with your online purchase. If you are unhappy for any reason, we’ll gladly accept a return of any full priced items within 100 days of purchase or within 30 days for any sale items. Items should be returned in their original condition, unworn and with their tags attached.

If you have any questions regarding your return, please contact returns@spelldesigns.com.

How Do I Return an Item?

To return an item, we need to provide you with a Return Authorisation Number. Please complete the Return Request Form here.

Our Returns Team will reply with your Return Authorisation Number within two business days, and will also provide you with the address to send your return back to.

Please Note:

- Your Return Authorisation Number must be clearly marked on the front of your returned parcel. If our warehouse cannot identify this number on the outside of your parcel it may be returned to you.

- For a refund or exchange, your return must be in original condition with their tags attached.

Please note: International Returns cannot be over $1000, if so please ship these separately as Spell is not responsible to pay duties to receive the goods. If there is a charge it will be deducted from your final refund.

How Will I Be Refunded?

Once received and processed, your refund will be credited to your original method of payment minus original shipping charges and duties paid. If you paid with a gift card, you will be refunded to that same gift card and will be able to re-use the original unique code towards your next purchase.

Please allow up to 5 business days for your refund to be processed. Your will be notified by email once finalised.

Please Note:

- Shipping and duties will not be refunded by Spell, however if you paid import duties or taxes on an item that you have returned and would like a Credit Invoice to provide to your customs office please contact us.

Can I Exchange an Item?

Of course! When completing your Return Request Form please advise you would like an exchange, and advise the details of the item you would like to exchange for, including the Style Name, Color & Size.

Please note for exchanges, we unfortunately cannot guarantee that your request will be available at he time of processing your return. In this case you will be provided a refund.

What if My Item is Faulty?

We're so sorry if an item you received is not in perfect condition! If you could please email a photo of the fault to enquiries@spelldesigns.com. We will replace the item if the stock is available or refund you upon receiving your faulty item back. We also have a 3 Month Warranty period on all of our pieces, please note this excludes fair wear and tear.

What if I Receive an Incorrect Item?

If you have received an item you did not order, please email us at enquiries@spelldesigns.com so we can resolve this for you.

Do I Have to Pay for Shipping My Return?

For any return you will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, we recommend sending via a trackable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.

Please note: International Returns cannot be over $1000, if so please ship these separately as Spell is not responsible to pay duties to receive the goods. If there is a charge it will be deducted from your final refund.